Last Updated: 2026/10/16
Company Name: 武汉市宁瀚商贸有限公司
Legal Representative:纪二宁
Tel: +86 17112979520
Email: service@mail.unyzwhi.com
Unified Social Credit Code:91420114MAKBYTFJ92
Company Address: 湖北省武汉市蔡甸区大集街花园湾二街91号6号厂房-1269
Welcome to unyzwhi.com! We are committed to providing our Malaysian customers with a superior shopping experience and high-quality service. If you are not satisfied with the department store products you purchased, we will protect your rights through our flexible return and exchange policy. Please read the following policy carefully to ensure a smooth return and exchange process.
Details of the Return and Exchange Policy
1. Conditions for Returns and Exchanges
Items must be unused, kept in their original packaging, and include all original tags.
Customers must submit a return or exchange request within 7 days of receiving the item.
The following items cannot be returned or exchanged:
2. Return and Exchange Process
Submit a Request:
Contact us via customer service email service@mail.unyzwhi.com or phone +86 17112979520 to submit your return or exchange request.
2.Obtain Approval
We will review your request within 1-2 business days and send return and exchange instructions along with an authorization code via email.
3.Return Shipment:
Send the item to our company address: 湖北省武汉市蔡甸区大集街花园湾二街91号6号厂房-1269, and ensure the return authorization code is clearly noted.
Refund Process
After receiving and inspecting the returned item, the refund will be processed and credited within 15 business days.
3. Important Notes
Unless the return or exchange is due to a product defect or error, shipping costs for delivery and return are borne by the customer.
If you choose to exchange, we will promptly arrange shipment of the new item once the return is received.
4. Customer Support
If you have any questions, please refer to the customer service hours below to contact us. Our team will be happy to assist you:
Customer Service Hours: 08:00–23:00 [Break times: 12:00–13:30 and 23:00–08:00] (UTC+8:00)
address: 湖北省武汉市蔡甸区大集街花园湾二街91号6号厂房-1269(Note: This is our business address; please contact customer service in advance to obtain the specific location.)
